E-tickets are immediately sent to the email address you provided when purchasing tickets from Buzz.
If you can’t locate your e-tickets, the first thing to do is check your spam/junk folder in case the tickets have landed there.
Make sure that Buzz is the ticketing company for the event in question. People often think we sell tickets to everything (which would be great), but this isn't the case as yet.
Other than that, the most common problems are incorrect email addresses or forgetting which email address was used when purchasing, so be sure to check any other email accounts you might have used.
You can always login into Buzz and check your purchase history in your Tickets area. You can download any tickets you have purchased and print them again.
It's also a good idea to check your bank statement and confirm your transaction was completed successfully and that the funds were taken from your account.
Please feel free to get in touch with us further by sending a support request and provide us with the name of the event you purchased tickets for, the date of purchase, and the name used to purchase the tickets - this helps us narrow the search down!