If you are a Verified Buzz Experience Cloud Organizer, you can accept online payments by creating different types of online tickets for your Event. The Ticket Orders feature empowers you to accept offline payments while providing a digital Buzz Ticket. You can manually enter this information alongside your regular online sales to keep track of all ticket payments.
You can also view Ticket details, Resend Tickets to the purchaser of the order, Cancel orders, Revoke Tickets individual tickets in an order, and Contact or Message the purchaser of the order.
Follow the steps outlined below to Manage Ticket Orders for your Buzz Event Listing.
Step 1
Visit the Buzz Experience Cloud Manager to Log In to your account. If you have not already signed up for a Buzz Experience Cloud account, please follow the steps in this article instead.
Figure 1.1 shows the Buzz Login Modal
Step 2
You will be greeted with your Buzz Experience Cloud Organizations Menu. Click the drop-down arrow next to the Organization for which you would like to create the event and select Manage.
N.B., you can have multiple Organization Profiles in one Buzz Experience Cloud account.
Figure 1.2 depicts the Organizations Menu
Step 3
This is the Events Dashboard, where you can create Event Listings. Ticket management options become available after an Event has already been created. Please follow the steps in this article if you have not already created an event with Tickets.
To manage the Ticket Orders for an existing Event Listing, click on the hamburger menu (three dots) on the right of the Event Listing, then Manage.
Next, click on the Manage Orders button on the right of the screen.
Figure 1.3 depicts the Events Dashboard with an existing Event Listing
Step 4
Click on Add New Order
Figure 1.4 depicts the Add New Order form
Complete the Add New Order form:
Order Number - You can manually type in the order number or let the system generate one for you.
Buzz User - If the person is a Buzz User, type their profile name in the text box instead of completing the Name Of Attendee and Email Of Attendee fields. The event Ticket will be sent to their My Tickets section of their existing Buzz Account.
Name Of Attendee - Fill this field only if the person is not a Buzz User.
Email of Attendee - Fill this field only if the person is not a Buzz User. The event Ticket will be sent to the email address provided.
Status - You must manually indicate whether the person has already paid you for the Ticket(s) or if the payment is still pending.
Currency - Select the currency of the payment.
Tickets - Enter the various kinds, quantities and prices of Tickets in the Order.
Select Add Order to save your data
Step 5
You can continue manually adding more Ticket Orders by selecting More Options, then Add Manual Order. When you've compiled a long list of orders, you can search for orders by using the Search Bar.
Figure 1.5 depicts the All Orders area
You can also view details you've entered by selecting Order Details. You can Resend Tickets to the purchaser of the order, Cancel the order, Revoke Tickets individually in the order, and Contact or Message the purchaser of the order.
Figure 1.6 depicts the Order Details area
Thank you for creating a ticketed Buzz Experience Cloud Event! We wish you lots of success and prosperity as a member of the Buzz Experience Cloud Organizer community.
If you require further assistance, please send us a message via live chat, and we will work together to manage your Buzz Experience Cloud Event Tickets. Click on this image on the bottom right of your screen to chat with us.
Figure 1.7 shows our Help Live Chat Box